Troubleshooting
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If you are having trouble with your USB Modem, try the below
troubleshooting procedures before contacting a service professional of
Seowonintech (wimax@seowonintech.co.kr).
The Connection Manager fails to detect USB Modem.
- Remove and re-insert your USB Modem into the USB port of your
computer.
- If still unrecognized, try plugging it into another USB port (if available).
- If unsuccessful despite the above trials, remove your USB Modem,
reboot your computer, and re-plug it to the USB port.
HSDPA Area in the Connection Manager says ‘USIM card not found’.
- Install your USIM card to its holder inside of USB Modem.
I clicked [Connect] in WiMAX Area in the Connection Manager,
but my USB Modem is not trying to connect to the WiMAX network.
- Check WiMAX‟s signal strength indicator in the Connection Manager.
- If it is displayed as LOW, try moving to another location.
I clicked [Connect] in HSDPA Area in the Connection Manager, but
USB Modem is not trying to connect to the HSDPA network.
- Check HSDPA‟s signal strength indicator in the Connection Manager.
- If it is displayed as LOW, try moving to another location.
- Check if you correctly created profile at of HSDPA tab. (See page 31)
- If you are not sure of what to enter for the profile, ask your service
provider.
My USB Modem is connected to the network, but I cannot browse
any web pages.
- Check if you have any conflicting configuration at Connection Settings
of your browser.
- Try disable any applications such as Windows Firewall, Anti-Virus
software that may be restricting your access to the Internet.
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